Daily Archives: August 16, 2012

GoDaddy Crashed My Website and Won’t Admit it!

So I went to bed last night with a fully functioning website, I woke up this morning with one that looked like this:


Yeah I think there is something wrong there.

I spent hours trying to figure it out, I thought maybe I was hacked. I know I didn’t do anything to it to make this happen. So after hours searching I find that it’s a PHP problem and these errors only show up with Mambo CMS when you try and use PHP 5.3.6 with it as it’s not compatible.

I knew I didn’t change the PHP version so I emailed GoDaddy support and they told me no we didn’t do anything it must be something you did.

So after some time messing with the code I got access to the backend of the site and did some snooping around and I found my site is using PHP 5.3.6 !!!

Here’s a screenshot:


I’ve sent GoDaddy support this screenshot five times now and they still keep telling my that no I’m not running that version of PHP and they keep sending me some copy and paste response. They will not acknowledge the fact that they update the PHP without my knowledge, they should have told me they were going to do this.

Here’s the PHP info where you can plainly see I’m running PHP 5.3.6:

I have numerous emails where they insist that I’m NOT running PHP 5.3.6! Really? Then how the fuck do you explain that what I have above?

I mean seriously I get tons of spam email crap from GoDaddy about all kinds of offers, they couldn’t have let me know about something important like this?!

What pisses me off the most is that I lost $100 in advertising income because of this, I was planning on putting that aside and buying my kids their school supplies with it.

Not to mention of course the other income I am losing as well because the site isn’t exactly in working order.

GoDaddy will not admit they did anything wrong, when it plainly shows right there that I’m running PHP 5.3.6. I did not upgrade it to that, so someone else did. I highly doubt that someone hacked into my account and changed the PHP version so that leads me to they did something on their end.