AT&T Wireless and my contract

So I have AT&T wireless for my cellphone service and as of now my contract is up with them.

It should be as easy as just re-upping right? Well for me it’s not, while I’m happy with the service I don’t like how they do business overall and especially their customer service practices.

Most likely I’ll stay with them as I can get a phone call in my house so that makes me happy. I’ve tried Sprint and Cricket and about 75% of my calls were missed using their services.

Now I signed up with AT&T originally over three years ago, it’ll be four coming up, but in the middle there they switched to Cingular as everyone knows and now they switched back to ATT. The point is that I signed up for a 2yr contract originally with ATT, but the changeover to Cingular made things weird and I was told that I would have to switch over full time to Cingular, so of course I did and they told me that I would be out of my contract with ATT and start a new one with Cingular. So that’s fine I guess, I like the idea of rollover a lot, as of now I have a little over 2,000 minutes in my rollover, but what bugs me is that according to ATT I didn’t exist, or I didn’t have an account with them until this past two year contract. What happened to the time I was with ATT before the merger? I don’t understand that at all, it’s as if I didn’t exist to them, I only had about 4 months left on my original contract but switched because they told me that I had to, so where did the 20 months go?

The main reason I question all of this is because about 5 months ago my phone started acting up and I remembered that if you’re with ATT for a period of time you are eligible for a new phone, so I figured hey I should be fine right? Wrong apparently, because of this little thing were I didn’t exist, and they have no records of me being an ATT/Cingular customer before this current 2yr contract. So I was screwed there, no matter what I did, no matter what proof I had, original contracts etc, they said I wasn’t in their system so I wasn’t their customer… dunno.

Anyway, I have three phones, one is a smartphone that I rarely use anymore because it keeps locking up, and two others that are exactly the same, just basic cheapie flip phones that I don’t care if anything happens to. The point being is that those were my phones, and not something I got from ATT, I brought my own unlocked phones with me, so really shouldn’t I be entitled to a phone to begin with since I never got one from them?

The next gripe would have to be that¬† I was never told my contract was up now with ATT, I had to ask them when it was up and they said ‘now’. They text me, email me, snail-mail me all kinds of stupid offers and junk but yet they can’t notify me of something important like my contract being up with them? Why?

I don’t know.. actually I totally lost my train of thought towards the end there, my friend called me needing help with his computer and he’s one of those people that literally is lucky he can even find the power button, he’s just amazingly frustrating to try and explain things to. He doesn’t know what I mean when I ask him if he can see his desktop? I have to explain to him that it’s the screen where all the icons are… it’s just like WOW! I just want to scream right now from talking to him. He was here not more than two hours ago and I walked him through step by step on my computer and even wrote down instructions for him, which he didn’t follow and totally forgot what I showed him to do… sigh