Some things in life just really piss me off. I can understand piracy is a bad thing and you want to protect your work, no big deal I understand that, but when you change things around, move sites around and then make your users prove they’re not a pirate to get free support, it’s just annoying to me. (Maybe I didn’t phrase that exactly how I wanted, but whatever…lack of sleep I guess, only got about 4 hours last night..)
I do a fair amount of website design specifically with WordPress. Free templates are great but sometimes the individual wants or finds a premium template they like but want it modified which is what I do.
When I do a website for someone I don’t buy anything, it’s not in my name, none of it. If you like a template I’ll tell you to go buy it and install it then give me access and I’ll fix, change it whatever to how you want it. It’s all in the owners name, plain and simple and that’s how it should be I think.
I’m not going to mention the company right now until I see how all this plays out.
I’m working on a site now with a template that was purchased back in May or June of 2012 because the owner liked it. Since then he switched to other templates and now we’re back to this one as he likes it after trying others. Emails and stuff get lost, especially after more than a year, things happen to computers and people forget.
So I’m working on this site now and for whatever reason I can’t find how to limit the number of related posts shown on the post pages. The template I’m working with is huge and all kinds of custom code in it and I’ve found it to be just annoying and frustrating to work with overall, but that’s my problem to figure it out. So I can’t find, after hours of scouring through code and looking everywhere, through every file and I can’t find it so I figured instead of wasting more time I’d just email support with the very simple question of how to limit the numbers of posts shown for the related section. It’s most likely something just stupidly obvious but I’m just missing it…
The coding really isn’t intuitive or straight forward, plain and simple they don’t want you to modify it, at least that how it seems to me.
The company was on Theme Forest but they left and opened their own site. Apparently nothing is left of them on Theme Forest either, none of the old support chats or anything it seems.
So I email then with the question and I have to basically prove that I didn’t pirate the theme or they won’t answer my simple question. That’s where missing things like emails and files come into play. So the template was bought like 18 or 19 months ago and I have to find the proof of purchase or they won’t give me the free support. What happens if it can’t be found? Guess no support then right?
From what I recall when we first got the theme I had some questions then and I recall they weren’t exactly the friendliest bunch of people to get support from, so I guess this shouldn’t surprise me at all..
Lots of things can happen in that time period, hard drives die, people don’t backup as often as they should etc etc. So if the proof of purchase can’t be found then I get no support.
I get it, I understand it about protecting your work but that doesn’t mean I have to like it…
I don’t know, it’s just annoying… whatever