Tag Archive for Interface

Netflix New Interface Redesign is Horribly Not User Friendly


I love my Netflix. I have cable, Verizon FIOS, but I can’t remember the last time I turned on the box to actually watch something. There’s never anything on and the commercials are ridiculous so most everything I watch is through Netflix. I have Amazon Prime too and I watch a few things on there that I can’t get on Netflix but I’ve got a feeling I’ll be watching it more.

I’ve been a Netflix subscriber for many years and I’ve dealt with the price increases, it’s worth it to me as I more than get my money’s worth from it.

I also dealt with the last interface update and didn’t like that one either but I got accustomed to it as they did revert my list back to the way it was originally and I could go to a page and there was everything. The last interface wasn’t that bad, at least you could go to a page for the movie or show, but now you can’t do that it seems.

This new interface is horrible, it’s dark and you can’t go to a shows page anymore.

I’ve been catching up on SHIELD and there is no page for it anymore with the episode listings. You have to actually click on it, it starts playing, you have to hit the X button up in the corner and then you’ll see sort of a list of episodes which you have to scroll through. What the hell was wrong with the old way as just having the list of episodes there for you? (oh wait I just noticed an arrow there at the bottom when you hover that opens the overview and episode listings, not exactly intuitive is it?)

What’s with all the clicking I have to do now? Before I could go to a page and there it was. Just hover over and click ‘more info’ and I was taken to the shows page with everything right there for you. Now I have to hover, click the arrow, click the episodes, click the ‘more like this’, click the details, and of course I have to click the arrows to scroll through the episodes. Who thought it was a good idea with all the clicking now? What was wrong with having everything on the same page for you to EASILY read with basically one click?! Reviews are now overlaid on the screen so more clicking there yet again. Going through it, it’s hover, click (to open/expand), click (episodes), click,click (to scroll through episodes, with more clicks for more episodes as it only shows 5 at a time ), click (to start episode), click (more like this), click (details), click (reviews), click (to close reviews), click (to close expanded view). It’s basically 10 clicks to watch a show?! Even more clicks if you want to find a certain episode to watch as the screen only shows 5 eps at a time. Who though that was good idea?

And what happened to clicking the section title on the homepage? I used to be able to click something like ‘New Releases’ or ‘Watch it Again’ and it would take me to that page so I can see them and sort them as well. Now I can only scroll through them left or right on the main page. Some of them you can click, but the ones I want to be able to click I can’t.

Who thought this new interface was a good idea?

Also the interface is broken:


Where’s the rest of the screen? And no I can’t scroll anymore. That’s the sci-fi section that I sorted A-Z, so where’ the rest? It’s just cut-off, I thought there was supposed to more?!

I refreshed the page and got this:


A little more but that’s it?! It just stops at ‘Big Fish’!  Where’s the rest of the movies? Where are my movies?

I do most of my watching on my PC and it’s not exactly a mouse friendly site. It might be easier to use on a tablet, but on desktop, no it isn’t.

Also, why is it so dark? Nighttime mode I guess right?

As I said I’ve been a Netflix customer for many years and through everything I’ve dealt with it, never really thought about seriously cancelling my membership until now. This new design is just horrible and it makes the user do more work than they should have to.

The New Netflix Interface is Horrible

Yes it’s horrible..

They’ve hit the 5000 comment limit on the Netflix blog and I’d say 99% are complaints about it. Yet they don’t care, they won’t change it back.

I hate it. I hate it. I hate it.

I’d leave if it wasn’t for the fact that they’re the best thing around I’m sure.

I now spend much more time trying to find a movie that I used to. I think they changed it so people would spend more time looking for movies instead of actually watching them.

Seriously I have to stop looking after a while as my eyes start to hurt. They like glaze over and get fuzzy from watching them scroll by. It’s horrible, the new interface is just horrible. If I search for movies for a long time, letting it scroll by, when I stop it’s like it’s still going, all blurry like.

Netflix please listen to your customers and change it back, or at least give us the option to use the old interface.

Why are you doing this to your customers? I would love to know who actually approved this horrid ‘improvement’. I’d like to see him lose his job. Who actually did they talk to about it? Supposedly they had a test group, were they all high when they viewed it? That’s the only thing I could think of as to how and why the new interface was liked in the test groups. They had to be high on something to think it was an improvement.

Gack.. I would love to leave, and just cancel.

I’m looking into Amazon but it doesn’t really work with the Xbox360, sure it does but it had to be streamed from your PC. I see no PS3 or Wii support, and I’ll have to search and see if one of my blu-ray players is supported or not. Amazon VOD isn’t like Netflix at all really, you have to rent them individually or join Amazon prime. I guess it’s not a bad deal for streaming at $79 per year when compared to Netflix, but I think Netflix has a bigger selection.

Hulu, well I can’t stand Hulu, at least the free version.., the stupid commercials are just so damn loud it’s impossible to watch anything at night without sitting there with my finger on the mute button. Hulu is only TV shows though, which are mostly stupid reality TV which I can’t stand. Looking right now I see only 58 movies on Hulu Plus and only 20 are in HD. I don’t think that’s an option at all.

Please Netflix, have some pity on my eyeballs and change it back.. or at least let me use the old interface.