Fix for netflix error code n8156-6013 Updated

So I posted a while ago about this stupid error from Netflix and Silverlight, back in June of last year actually, and there’s still no real fix for it.  I have though figured out a way to use the new Silverlight 4 and not get the error and not have to revert back to SilverLight 3.

The fix is quick and easy just rename the mspr.hds file to something lese like oldmspr.hds. 

I’m using Windows 7 Pro X64 version and it’s located at C:/ProgramData/Microsoft/PlayReady

Of course on Vista and XP the files location is elsewhere, but it should be right under Application Data in a similar location. You could also just search for the folder or file to find it and then open the location.

Renaming that file seems to fix the problem for now. When you rename it Windows will create another one in the folder actually. So it might fix the problem and it might not. As of right now though I’m watching Netflix with no issues, so I guess I’m temporarily happy until the next update of Silverlight anyway.

  • Rabid

    Worked perfect thx

  • On XP the path is: C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady

  • PS – this worked BEAUTIFULLY. Thank you. 🙂

  • vwman

    Muchas Gracias!!!!!!!!

  • E

    Thanks, your solution worked on my XP Pro 32bit with SilverLight 4.0.60129.0.

    Location of the offending mspr.hds in Windows XP:
    C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady

  • Lance Pederson

    Thanks for posting the fix.

    It worked!

  • Chillina

    Thank you, worked for me as well!! Awesome

  • I have had this error annoy the crap out of me for the past week, after i updated microsoft on windows xp 32 bit.Thank you so much for saving me from more headaches. You probably saved them many customers from cancelling because of this(like i was planning to). Netflix should give you unlimited free service for your wonderful fix.

  • Tim

    Two points.

    First, the file may also be located in “C:\Users\All Users\Microsoft\PlayReady” for Win7 Pro x64. That’s where I found it.

    Second, if it’s this location, it’s in a hidden folder, so you have to tell Windows Explorer to show hidden files and protected OS files.

    Finally found it and fixed it.

  • David Clark

    So simple, but so effective. Now if you can give me a quick fix for my W…………

  • Jake

    that is awesome. thanks

  • Rodney

    I want to thank you for this fix.
    I renamed the file at all is working great again.
    WinXP 32Bit

  • Glendale Walter

    U Rok Thanx u soooooooooo much!

  • Saad

    Maacho man !!! It really worked……. yeppi

  • Andrés

    Maacho man !!! It really worked……. yeppi


    worked as well, thanks.

    Netflix tech supp should give you a bonus for it. People so many times know better than the software producers…

  • Tasnim

    this didnt work too me : ( maybe i juz not doing it right :/

  • James Beattie

    On mac it is under Machd\Library\Application Support\Microsoft\mspr.hds

    Worked like a charm. Well done.

  • Sarah

    Thank you! Much appreciated.

  • Seeker12

    It REALLY works!!!! Thanks for the HELP!!! 😀

  • Tanzer

    I just got off the phone with Netflix and they had me delete the mspr.hds file. That didn’t fix it, so I tried to uninstall Silverlight in hopes of installing another version, but it won’t uninstall. Says it has an error. Any ideas on what I can try next? Thanks much.

  • Craig

    I work nights, and when it’s slow I watch movies. (Shhhh! Don’t tell anyone!) We recently upgraded all computers to Windows 7, and rumor was that you had to smooth-talk an IT employee in order to enable Netflix.

    Thank you for your much easier solution! Gonna share this with co-workers.

  • Doug Funny

    perfect, thanks dude

  • John

    Wow! Updated my windows and sure enough, got the netflix errors. But, followed the directions and it’s working great. Thanks so much, the info is very appreciated 🙂

  • Asali

    I started receiving this error last weekend. I’ve tried every fix posted on the Web, but its still not working for me. I don’t know what else to do. 🙁

  • cavscout1739

    Worked like a charm. Thanks for finding this fix.

  • May

    Omg, I tried everything else out there first but this is awesome, it worked!

  • GPJ

    Great Simple Fix – Thanks So So Much! Win XP Pro 32 bit Latest Silverlight v4.0.60531.0 works with your fix. Found the mspr.hds file to rename by following info in comments.

  • McB

    For XP/XP64 the PlayReady directory is here: %allusersprofile%\Application Data\Microsoft\PlayReady

    easy three step fix is start->run and type cmd, then enter the following in the cmd.exe window: (this is one line and the quotes MUST be used)
    move “%allusersprofile%\Application Data\Microsoft\PLayReady” “%allusersprofile%\Application Data\Microsoft\PLayReady-old”

    I just renamed the entire directory. The silverlight player then re-installed the entire package and I was back in business.

  • JoeB612

    IT WORKS. We’re 4×4 again. Much thanks 🙂 tried so many things I wont go into them.

  • Peter

    I got error:N8156-6023 and tried this but didin’t work what can I do? 🙁

  • Shawn

    Worked for me. Thx!

  • Brian

    This worked on my mac thanks

  • vipul

    thanks, your suggestion worked

  • Al

    I am running XP Home SP-3 and had Silverlight 4. Kept getting the famous error code (listed above). Uninstalled Silverlight 4 and installed silverlight 3 as you suggested. Rebooted and now Netflix tells me “Silverlight is out of date”. clicked “Run this time” and Netflix is now working.
    Going to try on my Windows 7 Home Premium (32 bit) machine. It’s getting the same error.
    Thanks for the help.
    Al Whitmire

  • vkindred

    Thank you!!!! It worked (and I have no idea what I’m doing)
    Thanks again 🙂

  • Tim

    It worked. Thanks.

  • Chris

    Worked for me! Thanks so much!

  • Joe

    So I found these folders, but they are always empty.. even when i unhide everything.

    cant find mspr.hdr


    Thank bro… Worked perfectly!

  • Roxy

    Worked like a charm, been trying to fix this for over a year now. Thanks a lot!!

  • Steely

    You are a golden god. That has been pissing me off to no end for months. Perfect fix with no downgrading.

  • Thanks! That worked perfectly!

  • tecnicazo

    Worked perfect, Thanks a lot!!

  • michael

    Wow I can’t thank you enough!!!!!! i thought i had a virus or something lol.

  • trout

    well had silverlight team take over my computer for 3 hours and 2 tecs with no success today
    tried fixes mentioned on here – deleting play ready and using revo uninstaller to get rid of registry keys and re-instaling 4
    wow it goes on and on
    any suggestions welcome
    as with others i had this problem before and rolling back to ver 3 worked for 6 months – not anymore – aghhhhh

  • Anonymous

    I can’t thank you enough, I’ve been grappling with this for almost a year with no success.

  • Kristen

    Thanks for this. I’ve been using your other fix (Silverlight Developer) for months now, and suddenly that no longer works after my most recent Microsoft update. However, this fix appears to have corrected the problem with Silverlight 4.

    Once again, thanks for doing what Netflix and Microsoft are both too inept/lazy to do for their customers. 🙂

  • Jenn

    The renaming of the file worked perfectly! Super easy: search, rename, play, ENJOY!!

    Thank you!

  • This site just solved my problem – THANKS!
    I was on the phone with netflix help for 25 min and they couldn’t do (while they were very polite)

  • tony

    Awesome, thanks!

  • Phred

    This worked great for me. Thanks for the post.

  • Thaddius

    Thanks for this info, now I can watch movies and shows on my computer again, yay!

  • Altair

    I got the error code N8156-6023 and I’ve tried all the suggestions posted not only in this site, but in many others without any result. ¡Please someone help me!

  • Travis

    Thanks this worked for me!

  • Alex

    Not even netflix CS was able to help. Something as simple as that drives you crazy. Thank you.

  • KRoss

    Worked perfectly! Thank you!

  • Dr. Ron

    You are the man. You are the man. You are the man. I have been so pissed off at netflix since I uploaded Chrome yesterday. Thanks for saving the world from such needless torment and frustration that Netflix puts us through. Dr. Ron

  • fer

    what’s the location for windows vistA please!!!

  • Someone

    Anyone have the Windows Vista Home Premium location?

  • SoapDr

    Joe I have the same problem. My readyplay folder is empty. I have it showing hidden files but it still is empty. I tried dwldg silverlight 3 with the developer fix u had earlier, but Netflix will not accept that either wants to install silverlight 4.

  • Darren

    This worked for me, too. I’m on Mac OS X. To clarify an earlier post, it’s in your Macintosh HD’s base directory under:

    /Library/Application Support/Microsoft/PlayReady

    Just rename the file. You don’t even need to restart your browser.

  • Office Werqer


    I tried every solution presented for this problem. Renaming, reinstalling, renaming, restarting, renaming. It never helped on my work computer, due to permissions…? Either way, I found ANOTHER SOLUTION for Windows 7.

    *** 1. Open your BROWSER with ADMINSTRATOR PRIVLEGES:***

    Open your browser with administrator privileges. Right click on the browser icon and select “Run as Administrator”. This will properly set the MS PlayReady file mspr.hds and you can now watch the Netflix movie content even with limited user security privileges.

    Now I can watch Netflix without any errors!

  • jay joffe

    yes, thanks very much.

  • Brian

    On a Mac you can do this in the Terminal:

    sudo find /Library -type f -name mspr.hds -exec gzip “{}” \;

  • William

    I found the Vista program data file it was a hidden file so change the view options of the folder. The next issue is that the playready file was empty. So now what?

  • Colonel Lingus

    The rename worked, thanks Kristofer…saved me a lot of time and frustration…w00t!

  • Scott

    It worked perfectly! I dunno why this topic didn’t come up when I searched for Silverlight crashing, but after a solid month of doing everything I could think of short of reformatting (uninstalled silverlight, firefox, internet explorer, ran 2 separate uninstall cleaners to make sure silverlight was gone, ran combofix, etc) I was about one more day of frustration away from buying a roku player or some other crap. This was so easy, and so instant. You’re my hero <3

  • Robert

    Hello Kristofer! Thank you Thank you Thank you. Tonight is the first time I have seen this stupidity and Thanks to you I have it resolved and Netflix streaming operational within minutes! Much gratitude!! Sincerely, Robert

  • bman

    Still works. Just came up with the issue. No longer a problem. Thanks again.

  • Still working as of today. I added more memory to my computer and the bios was re-set. Because of this the date was wrong. After I changed the date to the correct time my Netflix was still giving me the n8156-6013. 10 seconds after reading the above and changing the file name it seems to be working just fine. Thanks for the EASY fix!

  • Gram

    thanks for your help if everybody will post their knowloge including my self it would be a better world

  • ron e

    OMG!!! Thank you! Thank you! Thank you! =D it did work =D yay!!! i love you!!

  • T.j.

    ADD me to the list of those whom this trick did not work for. I’m fairly handy with computers so I’m pretty certain that I applied your fix correctly. I did find the file and renamed it. I REVO uninstalled silverlight prior to attempting the fix, etc, etc, etc.
    Still need help but dumping netflix is on the horizon. Thanks.

  • blake

    I have had absolutely no success in finding this so-called “program data” file. I’ve even searched for it by typing it in directly and it’s not there. So now I’m even doubting it’s just hidden. Also there is no option for showing hidden folders on my computer, at least that I can figure out. I’m running windows 7 home. Any ideas?

  • blake

    Nevermind last post. I typed in another websites suggestion to my computers search and found it. I typed in C:\Users\All Users\Microsoft\PlayReady to find mspr.hds and then I just deleted it. Netflix is fixed.

  • izzybellarina

    thanks to the last post I figured this out. Netflix is working just fine now. Thanks for the post.

  • Nick

    Thanks! Fixed my issue.

  • chakir


  • mike

    worked liked a charm

  • FBS

    Good lord, it works! Thanks a ton, this was getting annoying

  • ebrperk

    Works great
    Thanks a bunch!!!!!!!!!

  • jennra

    just had my first encounter with this on my mac running os X 10.5.8 and (more importantly) *in the midst* of a battlestar galactica rewatch. 8-0 WORKED A CHARM!! thank you so much.

  • Buzzliteyear

    Sorry, but this didn’t work for me, unless you can tell me how to get around Netflix now wanting me to download the latest version of Silverlight before I can download movies. Running Windows 7 Home Premium, 64bit. Cheers

  • Robby


  • E-Rock

    WORKED… thanks dude.

  • John B

    Thank you ssoooooo much!

  • UnitG2

    Office Werqer Says:
    October 10th, 2011
    *** 1. Open your BROWSER with ADMINSTRATOR PRIVLEGES:***

    Thanks Werger. The file rename solution didnt do anything, yours did. Vista 64bit, using the IE 32bit.

  • Mark S.

    Sadly, this problem continues to exist well in to April, 2012.
    The fix still works though! W00t!

  • Leobardo Medina

    Excelente solucion rapida y sencilla me funciono perfecto
    Mil Gracias…..

  • sky_HALud

    Thanks man. Worked two years ago and worked again in May 2012 🙂
    You should ask Netflix for some money for the free support you’re providing.

  • trelawdt

    I have Windows 7 and I searched for “mspr.hds” because my path was different than C:/ProgramData/Microsoft/PlayReady. The file popped up, I changed it, and my Sons of Anarchy obsession can continue. Cheers

  • Great information and the fix worked. I can’t believe that neither Netflicks nor Microsoft could not figure this out. I was just about to cancel my Netflicks account for the 2nd time! Thanks

  • Cholifut

    Unfortunately this fix did not work for me. Now Netflix is requiring that I install version 4 before I can watch anything.

  • Cholifut

    Oh, it does work. I tried to do both fixes at once. Just renaming version 4 worked just fine.

  • Solar Plex

    I just right clicked the screen, went to silver-light and deleted it’s memory

  • Carolyn

    Omg I love you guy’s it worked!!!!!!!!!!
    I been pulling my hair out for a hour or more
    thank you so very very much!

  • Kelly

    Thank you so much! Worked perfectly and my kids are happy 🙂

  • Hesh

    Thanks, buddy. Worked like a charm.

  • Chris

    Office Werqer Says:
    October 10th, 2011
    *** 1. Open your BROWSER with ADMINSTRATOR PRIVLEGES:***

    This worked like a charm!

  • Heather Allen

    THank YOu so Much i tried several other things this the only one that worked…thnx thnx thnx kids watching movie right now…

  • Lucien Levreault

    Thank you very much for this fix. Works with Silverlight5 as well.

  • Richard Chris Wolters-Photogra

    Search just for PlayReady. I could not delete or rename it but I opened a “new file” in the same folder as mspr and dragged and dropped mspr it into it and named new file folder Xmspr. It worked!! Thank YOU! I did not install or reinstall or uninstall Silverlight.

  • John Ringling

    Changing this particular file name worked!! Thanks! Been dealing with it all night.

  • carlos

    it hapened the same shit to me